Terms of Use

These Terms of Use (“Terms”) govern access to and use of websites, accounts, and digital services operated by MIBRA CONSULTORIA EM TI LTDA (“Mibra”, “we”). By using our services, you (“User”, “Customer”) agree to these Terms and the Privacy Policy.

1. Identification

2. Services covered

Mibra provides account infrastructure, administration, documentation, billing, and SaaS products. Mibra Timely (“Timely”) is a private scheduling assistant. The subscriber talks to a single WhatsApp channel on a phone number and WABA account owned by Mibra, to manage their own schedule and create events on the Google Calendar they link. In the MVP, Timely does not message the subscriber’s customers, and those customers do not use Mibra’s number. The channel is described in the Timely-specific Terms annex.

Features, plan limits, and available integrations are described on the site, checkout, or applicable commercial agreement.

3. Registration and eligibility

You represent that you have full legal capacity (18 years or older), provide accurate registration information, and are responsible for account credentials. Corporate accounts must be administered by an authorized representative.

4. License

We grant a limited, revocable, non-exclusive, non-transferable license to access and use the services under these Terms and your contracted plan. You may not:

• reverse engineer, abusive scrape, or bypass technical limits;
• use the services in violation of law, third-party rights, or integration policies (Meta, Google, Stripe);
• resell or sublicense without authorization;
• interfere with platform security or availability.

5. Processor role (LGPD)

When you enter third parties’ personal data, or when that data appears in calendar events (for example, a client name or contact you include when requesting an event), you are the controller of that data and Mibra acts as processor, under the DPA and Privacy Policy. You are responsible for legal bases, transparency to data subjects, and lawful processing instructions. WhatsApp messages on the channel are your conversation with the assistant. Mibra operates that channel on a number and WABA that Mibra owns. You do not connect your own number, and Mibra does not send messages on behalf of your number or to your customers.

6. Subscription, pricing, and payment

Paid plans are billed under conditions shown at checkout or in a proposal. Applicable taxes may be added. Non-payment may lead to suspension after reasonable notice. Refund policies follow Brazilian consumer law and specific communications at purchase.

7. Consumer withdrawal right

If you are a consumer under Brazilian law and the contract is formed outside a commercial establishment, you may withdraw within 7 (seven) days of contracting or receiving the service, whichever is later, by contacting support@mibra.io, with full refund of amounts paid on initial contracting when applicable.

8. Acceptable use

You must not use the services for spam, fraud, unlawful content, discrimination, intellectual property infringement, or intentional overload. We may suspend or terminate accounts for serious or repeated violations, with notice when reasonable.

9. Confidentiality

Each party will treat as confidential non-public information received from the other under these Terms, using it only to perform the contract and protecting it with reasonable care. Exceptions: information already public without fault, legal requirement, or court order.

10. Intellectual property

Mibra trademarks, software, interfaces, and documentation remain ours or our licensors’. Feedback may be used to improve products without compensation obligation unless otherwise agreed in writing.

11. Availability and support

We aim for high availability without guaranteeing uninterrupted operation. Scheduled maintenance will be communicated when possible. Support is provided through channels published for your plan.

12. Limitation of liability

To the extent permitted by applicable law, Mibra is not liable for lost profits, indirect damages, or data loss from misuse, third-party integrations outside our control, or force majeure. Our aggregate liability for proven direct damages is limited to amounts paid by the Customer in the 12 (twelve) months before the event, except for willful misconduct or gross negligence.

13. Indemnification

You will indemnify Mibra against third-party claims arising from unlawful use of the services, breach of these Terms, or unlawful processing instructions when you are the data controller.

14. Force majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (for example, natural disasters, widespread telecom failures, authority acts, Meta or Google platform outages not attributable to Mibra).

15. Changes

We may change these Terms for legal, regulatory, or operational reasons. Minimum 30 (thirty) days’ notice before material changes, by email or in-product notice. Continued use after the new version takes effect constitutes acceptance. Prior versions are listed in Changelog.

16. Termination

You may close your account per product instructions or support. We may terminate for serious breach, fraud, or legal requirement. Confidentiality, intellectual property, limitation of liability, and governing law survive.

17. Governing law and venue

These Terms are governed by the laws of Brazil. Venue: courts of São Paulo/SP, except mandatory consumer jurisdiction at the consumer’s domicile.

18. Contact

Legal questions: legal@mibra.io. Operational support: support@mibra.io.